Five Senses Massage Studio – Terms & Conditions
Welcome to Five Senses Massage Studio!
To ensure a pleasant and professional experience for everyone, please take a moment to read our booking policies before scheduling your appointment.
1. Appointments & Reservations
All treatments are available by appointment only.
Bookings must be made through our online reservation system. A valid credit card is required to secure your appointment.
Your card details are securely processed through our booking provider and may be used to enforce our cancellation and no-show policy.
2. Cancellation & Rescheduling Policy
We understand that plans can change. If you need to cancel or reschedule your appointment, please do so at least 24 hours in advance.
* Cancellations made at least 24 hours before the appointment are free of charge. * Cancellations made less than 24 hours before the appointment may be charged 100% of the booked treatment price. * Failure to attend an appointment without prior notice (no-show) may result in a charge of 100% of the treatment price.
These policies help protect the time reserved exclusively for you and allow other clients the opportunity to book.
3. Late Arrivals
Please arrive on time for your appointment.
If you arrive late, your treatment may need to be shortened to avoid delaying the next client. The full treatment price will still apply.
4. Health & Well-being
Your safety and comfort are our priority.
Please inform your therapist of any relevant medical conditions, injuries, pregnancy, recent surgeries or other health concerns before your treatment.
Massage treatments are intended to support relaxation and general well-being and do not replace medical diagnosis or treatment.
We reserve the right to modify or decline a treatment if it is considered unsuitable for health or safety reasons.
5. Payment & Gift Certificates
Payment is due at the time of your appointment unless otherwise agreed.
Gift certificates must be presented at the appointment and are subject to their stated validity period and conditions.
6. Respect & Professional Conduct
Five Senses Massage Studio provides a safe, respectful and professional environment.
Any inappropriate or disrespectful behaviour may result in the immediate termination of the session, with the full treatment fee remaining payable.
7. Privacy
Personal information provided during booking or treatment is handled confidentially and in accordance with applicable data protection regulations.
Thank You!
Thank you for respecting our policies and supporting a small, independent business.
I look forward to welcoming you to Five Senses Massage Studio!